You may have received communication from Enrichment that you will be receiving a debit card with a different look than your current card. Due to a nationwide supply shortage, our current card stock is on backorder from our supplier. To provide no interruption to you, we have chosen an alternative look for the reissue of your Enrichment Rewards Debit Mastercard®. Your new card still offers the same great benefits and rewards as before, just with a different look. Below are some answers to some frequently asked questions you may have regarding your new card. If you have additional questions, please reach out to us through our online chat or give us a call at 1-800-482-0049. You can also contact us here online for more information.
Frequently Asked Questions
Why am I getting a new card?
It's likely that your current debit card is expiring soon. Your card will be good through the end of the month, and we will automatically send you a new card with your new expiration date.
Do I still get cash back rewards with the new card?
Yes, even though the new card look does not say "Rewards Debit," you will continue to earn cash back rewards that are deposited to your Ownership Rewards Account for your purchases.
Why does this card look so different?
We designed a custom look for your current cards. The plastic card stock used to create your card is currently on backorder with our supplier due to a nationwide supply shortage.
When will Enrichment receive the normal card stock?
At this time, we do not have an accurate timeline for when we will receive the order. We are working with our supplier daily for updates.
Will Enrichment send me a new card when the regular card stock arrives?
The card you receive from us will be good until the expiration date shown on the back of the card.
What if I do not receive my card?
Contact us if you have not received your card by the last week of the month. We can either order one to have mailed to you or print one in a branch for you.
Will my card have the same number as my previous card?
Yes, if your card is reissued due to expiration date, it will have the same number. If your card needs to be reissued due to lost/stolen or fraud, you will receive a new card number. If your card number is kept on file for recurring payments with a merchant, the only information you may need to update for them is the new expiration date and the new 3-digit security code on the back of your card.
