Assistance for Members Impacted by the COVID-19 Virus Situation

 
At Enrichment, the health and well-being of our members, associates, and communities is our top priority. You can be confident that Enrichment FCU is dedicated to continuing to serve your financial needs and provide you the support necessary to overcome any financial challenges that you may be facing. We are actively monitoring the virus and following guidance from state and federal agencies including the Centers for Disease Control.  
 

What We Are Doing to Help

We are here to support you during this difficult time. Please check back for updates to our pandemic relief efforts and how we can offer assistance.
 

Limiting Branch Access for Social Distancing

As we continue to monitor the coronavirus (COVID-19), our priority is to continue to provide service to you in a manner that is safe for both our members and employees. 
 
As a result, in implementing CDC guidelines for social distancing, all branch lobbies will begin limited access (by appointment only) beginning Saturday, March 21, 2020.  To ensure we can adequately support you in our drive-thru and by phone, we will expand available staff for those channels.  We strongly encourage you to use Enrichment's digital branch and other resources for self-service banking and 24/7 account access. We will also extend our operating hours for our drive-thrus and call center to serve you from 8 am to 7 pm Monday – Friday, and from 9 am to 2 pm on Saturdays. We certainly appreciate your patience during these unique circumstances as we work to conduct business in the safest possible manner. Please visit our FAQ page for answers to commonly asked questions regarding our branch access. 

If you require access to the branch to enter your safe deposit box or for other unique transactions, you can contact us at enrichmentfcu.org or call 800-482-0049, and we will work with you to setup an appointment.

Pandemic Assistance Program

If you have been impacted by the COVID-19 pandemic, Enrichment has several options available to assist you.
 
Enrichment is offering a 0% interest loan with a maturity of 30 days. The maximum loan amount cannot exceed the member's monthly net income. Credit qualifications are not required unless you have been a member less than 90 days. Call us at 800-482-0049 for more information or use our electronic form to APPLY HERE.
 
Other options available include:
  • Refund of late payment fees
  • Refund of NSF and overdraft fees
  • Flexible payment options for all loan types
  • Skip-A-Payment fees waived 
 
Please contact us or call 800-482-0049 for more information. 
 
Apply for 0% Loan

 

Credit Card Limit Increases

We understand that some of our members may experience financial hardship as a result of COVID-19. As an additional support measure for our members, Enrichment FCU is increasing consumer credit card limits by $1,000 effective March 16, 2020.1

 

1 Limit increase is automatically applied to consumer credit cards only and effective as of 3/16/2020. This includes Mastercard, Rewards Mastercard, and Platinum Mastercard. Account must be in good standing and less than 30 days past due to qualify. Business accounts and Home Equity Lines of Credit are excluded. Please contact us if you are in need of additional assistance.

  

Managing Your Finances Remotely

We strongly encourage you to use Enrichment's Digital Branch and other resources for self-service banking and 24/7 account access. It's easier and faster (in most cases) to manage your account digitally, especially given call wait times may be longer than usual. 
 
Our "How To" Guide can help you navigate various ways to manage your finances remotely during this time. 
 
You can access your accounts online or by using the Enrichment Mobile app at your convenience.
  • Make payments
  • Pay bills
  • Transfer funds
  • Deposit checks using mobile deposit
  • Apply for new accounts and loans
  • Find an ATM and more...
If you haven't enrolled in online access, it only takes a few minutes. Enroll now
 
Online Payments
Pay loans with funds from another financial institution at enrichmentfcu.org/make-your-loan-payment
 
Digital Wallet
Securely pay for purchases using Apple Pay, Google Pay, or Samsung Pay.
 
Enrichment Voice-Teller
With the Enrichment Alexa Skill, you have the ability to make transactions on your accounts with interactive voice technology.
  • Check balances on your account
  • Transfer money
  • Make your loan payment
  • Receive a text or email receipt of your transaction
Remote Branch Access
  • ATM Access for withdrawals 24/7
  • Drive-thru offers extended hours
Contact Us

Additional Member Assistance

We also understand that there may be instances where members find themselves facing financial difficulties. Enrichment is here to help and we encourage members who may be impacted to reach out to discuss how we might be of assistance. 

Should you find yourself in need of assistance, please contact us

As always, the health, safety and well-being of our members, our associates, and our communities is of paramount concern. We continue to monitor this quickly evolving situation and are here to assist our members as needed.  

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov
 
 
 
 
My travel plans have been cancelled and the charges on my card have not been removed. What are my options?
Contacting the merchant is often the fastest way to resolve a dispute. If you incur a loss due to cancelled or interrupted travel, we encourage you to reach out to the merchant directly first. If you need help from Enrichment FCU, you can contact us directly.
My income has been impacted by the COVID-19 virus, can you help?
We are here to help. If you find yourself experiencing a financial hardship, please contact us.
Are your branches still open?

As a result, in implementing CDC guidelines for social distancing, all branch lobbies will begin limited access (by appointment only) beginning Saturday, March 21, 2020.  To ensure we can adequately support you in our drive-thru and by phone, we will expand available staff for those channels.  We strongly encourage you to use Enrichment's digital branch and other resources for self-service banking and 24/7 account access. We will also extend our operating hours for our drive-thrus and call center to serve you from 8 am to 7 pm Monday – Friday, and from 9 am to 2 pm on Saturdays. We certainly appreciate your patience during these unique circumstances as we work to conduct business in the safest possible manner. Click here for answers to common questions regarding the closing of our lobby branches. 

As a reminder, you can always access your accounts online or by using the Enrichment FCU Mobile App at your convenience. From there you can make payments, view transactions, check balances, find an ATM, and more. It’s easier than ever before to manage your account digitally and use Enrichment's digital tools and other resources for self-service banking and 24/7 account access. If you have not enrolled in digital account access, enroll now. It’s easier and faster (in most cases) to manage your account digitally, especially given call wait times may be longer than usual.

Will Enrichment Travel Club trips be cancelled?
The Enrichment Travel Club trip to New Orleans, scheduled for April 20th - 25th, has been postponed until May 18th. All other trips are still scheduled as planned. Please contact us if you have any questions.