Assistance for Members Impacted by the COVID-19 Virus Situation
Our Branches Are Open
On July 2nd, 2020, the Knox County Board of Health approved regulation 2020-1 requiring masks be worn in public buildings. Although masks are not required by regulation in other counties, our employees will wear them at all branch locations for your protection. We highly recommend members wear a mask into the branch. A disposable mask can be provided if you do not have one. Our drive-thru and remote services are available if you prefer not to wear a mask.
- Common areas such as coffee stations and public restrooms will remain temporarily closed.
- Masks will be worn by branch staff and members are encouraged to do the same while inside the branch.
- We have installed plexiglass guards at teller locations.
- Each branch will monitor lobby traffic to ensure we’re limiting the number of members in the building at any one time.
- Branches will be cleaned throughout the day and thoroughly at night.
- For security purposes, prior to entering the building, if wearing a mask, we may ask you to temporarily remove it so that we can properly identify our members.
We continue to monitor the situation and will adjust operations, as deemed appropriate, to maintain the safety of our members and staff.
"How To" Guide
Economic Impact Payment Information
The Internal Revenue Service, on behalf of the Treasury Department, worked to quickly begin delivery of the third round of Economic Impact Payments authorized by Congress in the American Rescue Plan Act in March 2021. Here are answers to some common questions about this set of stimulus payments, which differ in some ways from the first two sets of stimulus payments in 2020, referred to as EIP1 and EIP2.
Frequently asked questions: https://www.irs.gov/coronavirus/get-my-payment-frequently-asked-questions#myaddress
How do I know if I’m eligible for the 3rd EIP? https://www.irs.gov/newsroom/more-details-about-the-third-round-of-economic-impact-payments
Please review the Individual FAQs below for more information regarding eligibility and updates on all stimulus payments.
Please see the Individual FAQs below for more information regarding the 3rd round of Stimulus Payments from the American Rescue Plan Act of 2021.
Paycheck Protection Program (PPP)
We have appreciated the opportunity to work with all the small businesses that we have through the PPP1 and PPP2 phases in 2020 and 2021. We have been able to provide almost 450 loans for over $17.4 million to businesses in the East Tennessee area. Should you have questions regarding your PPP Loan or SBA PPP Loan Program, please email us at firstname.lastname@example.org.
Alerts & Scams
The U.S. Secret Service and the FBI have both circulated information concerning large-scale fraud against multiple state unemployment insurance offices involving the use of stolen personal identifiable information (PII). The crime ring is submitting fraudulent state unemployment claims on behalf of U.S. citizens who, in most cases, have not been laid off. The criminal submits a fraudulent unemployment claim and request that deposits be made into accounts that have no connection to the individual in which the claim is being filed for. As soon as the deposit(s) are made, the account holder is informed to transfer the money elsewhere. Please monitor your accounts for any unusual or unauthorized transactions, and be aware of schemes that request you to receive direct deposits from out of state unemployment offices.
We understand that some of our members may experience financial hardship as a result of COVID-19. As an additional support measure for our members, Enrichment FCU has increased consumer credit card limits by $1,000 effective March 16, 2020.1
1 Limit increase is automatically applied to consumer credit cards only and effective as of 3/16/2020. This includes Mastercard, Rewards Mastercard, and Platinum Mastercard. Account must be in good standing and less than 30 days past due to qualify. Business accounts and Home Equity Lines of Credit are excluded. Please contact us if you are in need of additional assistance.
Additional Member Assistance
Should you find yourself in need of assistance, please contact us.
Yes! Our branches are open. We encourage the use of Enrichment's digital branch and other resources for self-service banking and 24/7 account access. Visit our branch locator for hours of the branch nearest you. We certainly appreciate your patience during these unique circumstances as we work to conduct business in the safest possible manner.
As a reminder, you can always access your accounts online or by using the Enrichment FCU Mobile App at your convenience. From there you can make payments, view transactions, check balances, find an ATM, and more. It’s easier than ever before to manage your account digitally and use Enrichment's digital tools and other resources for self-service banking and 24/7 account access. If you have not enrolled in digital account access, enroll now. It’s easier and faster (in most cases) to manage your account digitally, especially given call wait times may be longer than usual.