Assistance for Members Impacted by the COVID-19 Virus Situation
What We Are Doing to Help
Limiting Branch Access for Social Distancing
If you require access to the branch to enter your safe deposit box or for other unique transactions, you can contact us at enrichmentfcu.org or call 800-482-0049, and we will work with you to setup an appointment.
- Refund of late payment fees
- Refund of NSF and overdraft fees
- Flexible payment options for all loan types
- Skip-A-Payment fees waived
We understand that some of our members may experience financial hardship as a result of COVID-19. As an additional support measure for our members, Enrichment FCU is increasing consumer credit card limits by $1,000 effective March 16, 2020.1
1 Limit increase is automatically applied to consumer credit cards only and effective as of 3/16/2020. This includes Mastercard, Rewards Mastercard, and Platinum Mastercard. Account must be in good standing and less than 30 days past due to qualify. Business accounts and Home Equity Lines of Credit are excluded. Please contact us if you are in need of additional assistance.
- Make payments
- Pay bills
- Transfer funds
- Deposit checks using mobile deposit
- Apply for new accounts and loans
- Find an ATM and more...
Securely pay for purchases using Apple Pay, Google Pay, or Samsung Pay.
- Check balances on your account
- Transfer money
- Make your loan payment
- Receive a text or email receipt of your transaction
- ATM Access for withdrawals 24/7
- Drive-thru offers extended hours
Additional Member Assistance
Should you find yourself in need of assistance, please contact us.
As always, the health, safety and well-being of our members, our associates, and our communities is of paramount concern. We continue to monitor this quickly evolving situation and are here to assist our members as needed.
For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.
As a result, in implementing CDC guidelines for social distancing, all branch lobbies will begin limited access (by appointment only) beginning Saturday, March 21, 2020. To ensure we can adequately support you in our drive-thru and by phone, we will expand available staff for those channels. We strongly encourage you to use Enrichment's digital branch and other resources for self-service banking and 24/7 account access. We will also extend our operating hours for our drive-thrus and call center to serve you from 8 am to 7 pm Monday – Friday, and from 9 am to 2 pm on Saturdays. We certainly appreciate your patience during these unique circumstances as we work to conduct business in the safest possible manner. Click here for answers to common questions regarding the closing of our lobby branches.
As a reminder, you can always access your accounts online or by using the Enrichment FCU Mobile App at your convenience. From there you can make payments, view transactions, check balances, find an ATM, and more. It’s easier than ever before to manage your account digitally and use Enrichment's digital tools and other resources for self-service banking and 24/7 account access. If you have not enrolled in digital account access, enroll now. It’s easier and faster (in most cases) to manage your account digitally, especially given call wait times may be longer than usual.