To sign up, simply click the "Login" button at the top right of every page on our website. Then click "Enroll". We will walk you through setting up your username and account information.
How do I sign up for Electronic Statements?
Simply login to online banking and under the "Accounts" menu option, select eStatements and follow the prompts to enroll. Once you are subscribed, an 18-month history of statements will be available to you.
How do I sign up for bill pay?
Sign up for Bill Pay by selecting "Bill Pay" under the "Transfers & Pay" menu within online banking or from our mobile app. Review and accept the disclosure, and you can begin setting up payees and scheduling payments right away.
What transactions can I do using online banking?
You can complete the following transactions using Online Banking
- Review account balance information and transaction history for all your accounts with a single login.
- Review information on your loan including payoff amounts, due dates, and balance information.
- Make real-time transfers between your savings, checking, and loan accounts
- Schedule transfers (recurring or on a one-time basis)
- Link and transfer money to/from your external accounts
- Set account alerts to be sent to you via email, text, or push notification from our mobile app.
- Monthly statement access with up to 18 months of past statements
- Use Bill Pay to pay monthly bills from your checking account to make one-time payments, or schedule recurring payments, and check on previous payments for up to 24 months.
- Export account information for downloading to Quicken®, Quickbooks® , Microsoft Money, or a .csv file.
To sign-up for Online Banking, just click the "Login" button in the top right corner of this page and select "Enroll".
How do I connect Quicken or Quickbooks to my account?
Click here for instructions on Quicken and Quickbooks.
There are two ways to change your password.
1. Click the Forgotten Password link from the "Login" box in the upper right corner of our website pages.
2. While in online banking, go to "settings" and select the "Security" tab. Select the edit icon (pencil) on the far right side of the password. Enter in your current password and your new password; Click "Save Changes". You may be asked to enter a multi-factor authentication code to confirm your identity.
Please note that changing your Online Banking password will also change your Mobile Banking password but will not change your Telephone Teller password (PIN).
How do I cancel a bill payment that has already been processed?
You can change or cancel a payment that has not started processing within Bill Payment in Online Banking.
If you would like to review your options to change payment that has started processing, please contact Member Services 800.482.0049 for assistance. You can also email your request to online@enrichmentfcu.org .
Stop payments cannot be placed on electronic payments once they have been sent.
Payments already in process cannot be stopped.
Payments delivered by paper check can have a stop payment placed on the check number. The Stop Payment fee is $20.00.
Payments delivered electronically cannot be stopped at all and funds will need to be collected from the payee.
How do I view my E-Statements?
While you're logged in Online Banking , select the "E-Documents" widget in the sidebar menu. Then select the E-Statement tab. You will be able to view up to 18 months history of statements for your accounts.
Can I change my user name?
Yes. While in online banking, go to "settings" and select the "Security" tab. Select the edit icon (pencil) on the far right side of your username. Enter a new username and click "Save Changes". You may be asked to enter a multi-factor authentication code to confirm your identity.
I've forgotten my user ID. What do I do?
From the login box on the website, click the submit button to get to the authentication screen. On this screen, there is an option for "Forgot Username" or "Forgot Password".
Why is my bill payment clearing after the date I picked?
Payments sent electronically will be debited from your account on the payment date you select. Payments sent by check will debit your account after the payee receives and deposits the check. Not all payees can accept electronic payments, so some payments have to be sent by check.
The system says it doesn’t recognize the device/I am being prompted to name my device. Why?
The online banking system can recognize the device you are using so that you don’t have to use a multi-factor authentication code each time you login. After entering your login credentials, simply check the box “Remember me” and then name your device (i.e. Home Computer). The next time you login from that computer, the system will remember and only ask you for your username and password. If you have enabled Touch ID, you will be able to login with your fingerprint.
