Your security is our priority.
Identity theft is a serious crime that can ruin your finances. Here’s what you need to know about the latest alerts and scams, along with tips and resources you can use to safeguard your identity and accounts.
REMINDER: Beware of callers that appear to be from your Credit Union. We will never contact you and ask for your personal information, including debit/credit card number, CVV number, or social security information. If you receive a request for this information, please do not respond. You can always call us to verify.
Protect yourself from phone scams!
Fraudsters can spoof a phone number, even your Credit Union's phone number, making it appear the call is coming from us. If you receive a suspicious call or text message, the safest action is to hang up or do not respond to the text. Contact the Credit Union immediately at 865-482-0045 or 800-482-0049.
Red flags of a fraudulent caller include:
- Requesting access to your computer remotely.
- Asking for your Online Banking username or password, card number, PIN, CVV code, or other personal information.
- Asking you to give verification codes sent to you in email or text that you did not initiate for services such as online banking or bill pay.
- Requesting payment by wire transfer, Venmo, Cash App, gift card or other payment services.
Learn more about common scams below.
National Consumer Protection
The Federal Trade Commission (FTC), as the nation's consumer protection agency, wants to make sure you have the information you need to help fight back against identity theft.
Fight Fraud Friday
Learn how to protect yourself and personal information from all types of scams and frauds by visiting Fight Fraud Friday. Financial Education library.
Learn how to protect your identity and personal information in our Financial Education library.
Preventing Elder Financial Abuse
Elder financial abuse affects millions of seniors every year. Learn how you can prevent and report elder financial fraud from happening to you or a loved one. Learn More.
See most recent fraud alerts below and tips to protect yourself.
Email & Telephone Scams
It's important for you to know that Enrichment will not call, text or e-mail you to request your personal account information. You should never give out account or personal information over the phone or in response to a mailing or emails unless you initiated the communication yourself or have positively verified the source. On the phone, don't be afraid to ask questions, including asking for a number to call back.
Did you get a phone call or email letting you know you have just won a million dollars?! All you have to do is send a check to pay the taxes and you will be a millionaire! DO NOT SEND THEM MONEY! These are scams! You should never have to pay someone money to receive money. Funds that you win will need to be reported as income when you file your taxes and the IRS will be sure to let you know what you owe them.
Please be aware that Social Security will never call you and ask for your personal information! These phone calls are fishing for your information and are not legitimate. Do not give out any information over the phone unless you have initiated the call. If you are ever in doubt, call your local Social Security office.
Data Breaches: What You Need to Know
Tips to Protect Your Enrichment Cards
Tips for Safeguarding Your Personal Information
Proactive Measures to Safeguard Your Account
Common Check Scams
While it may seem great to get a check in the mail that you were not expecting, more often than not these checks are fraudulent. Below are the most common fraudulent check scams.
You receive an invite to participate in a consumer survey or mystery shopping. In these cases, you receive a cashier's check in the mail for you to purchase items or goods from local merchants, such as gift cards. Once these items are purchased, you are to send proof, such as a photo, of the items and complete a survey about the merchant. More often than not, these cashier's checks are fraudulent. The check will come back bad and you are now responsible for the funds that have been spent. If you receive one of these checks, please free to bring it in to the closest location and we will attempt to verify the check for you.
If you are selling a product online, beware of purchasers who wish to send you a check for payment. Often, the check will be written for an amount over your selling price. The additional amount is to be sent to a "mover" who will be picking up the item in question. Of course, you will get an extra portion of the funds as well for the inconvenience. These checks are fraudulent!
Sweetheart scams. While love is in the air, be cautious of sweethearts you meet online! Especially if they want to send you checks in the mail. Too often these checks are fraudulent and you are the one who gets left with the bill. Don't accept a check from someone you have never met in person!