Your security is our priority.
Identity theft is a serious crime that can ruin your finances. Here’s what you need to know about the latest alerts and scams, along with tips and resources you can use to safeguard your identity and accounts.
REMINDER: The Credit Union will never contact you and ask for your personal information, including debit/credit card number, CVV number, or social security information. If you receive a request for this information, please do not respond
Protect yourself from phone scams!
Fraudsters can spoof a phone number, even your Credit Union's phone number, making it appear the call is coming from us. If you receive a suspicious call or text message, the safest action is to hang up or do not respond to the text. Contact the Credit Union immediately at 865-482-0045 or 800-482-0049.
Red flags of a fraudulent caller include:
- Requesting access to your computer remotely.
- Asking for your Online Banking username or password, card number, PIN, CVV code, or other personal information.
- Asking you to give verification codes sent to you in email or text that you did not initiate for services such as online banking or bill pay.
- Requesting payment by wire transfer, Venmo, Cash App, gift card or other payment services.
Learn more about common scams below.
National Consumer Protection
The Federal Trade Commission (FTC), as the nation's consumer protection agency, wants to make sure you have the information you need to help fight back against identity theft.
Fraudulent Unemployment Insurance Claims
The U.S. Secret Service and the FBI have both circulated information concerning large-scale fraud against multiple state unemployment insurance offices involving the use of stolen personal identifiable information (PII). The crime ring is submitting fraudulent state unemployment claims on behalf of U.S. citizens who, in most cases, have not been laid off. The criminal submits a fraudulent unemployment claim and request that deposits be made into accounts that have no connection to the individual in which the claim is being filed for. As soon as the deposit(s) are made, the account holder is informed to transfer the money elsewhere. Please monitor your accounts for any unusual or unauthorized transactions, and be aware of schemes that request you to receive direct deposits from out of state unemployment offices.
Get more information, including tips on how to protect yourself on the FBI.gov website
Reminder: If you are traveling outside of Tennessee, please contact us with a travel notification so we can be sure you have full access to your money anywhere you go!
Preventing Elder Financial Abuse
Elder financial abuse affects millions of seniors every year. Learn how you can prevent and report elder financial fraud from happening to you or a loved one. Learn More
See most recent fraud alerts below and tips to protect yourself.