Account balances at your fingertips!
Manage your money and receive up to the minute account information 24/7 with the push of a button or simply by using voice commands.
GETTING STARTED
Contact us at 1-800-482-0049 to set up DataPhone to get your access code, or visit your nearest branch.
Once you have your access code, dial (865) 687-DATA (3282) or by calling 1-800-482-0049 and select option 6.
PHONE MENU OPTIONS
1. Account Balance Menu
1. Savings
2. Checking
3. Loans
4. Certificates or IRAs
2. Account History Menu
1. Savings
2. Checking
3. Loans
4. Certificates o IRAs
3. Transfer Funds or Make a Payment Menu
1. Transfer Funds Now
2. Schedule a Future Transfer
3. Make A Payment
1. Make a Payment Now
2. Schedule a Payment
4. More Options
1. Stop Payment on a Check
1. Stop Payment Inquiry
2. Submit a Stop Payment on a Check Number
3. Submit a Stop Payment of a Check Range
2. Hear Future Transactions
5. Account Information Sent by Email
6. Change Access Code
QUICK TIPS
- Press 3* to return to the previous menu
- Press # to repeat menu or options
- For assistance during business hours - Dial 0
TROUBLE SHOOTING
- If having trouble using the voice commends, switch to touch tone
- If using a cell phone, make sure your carrier connection is strong
Does the access PIN code for DataFone expire?
Yes, the PIN does expire. Datafone needs to be used at least once every 6 months for the service to stay active. If the service is no longer active, please call 800.482.0049 to reinstate Datafone.
How can i change my access PIN code for DateFone
The very last prompt listed in the menu will give you the option to change the PIN for Datafone.
DataFone can't hear me. What can I do?
Datafone works by touchtone or by voice recognition. If using voice recognition, please try again using touchtone. If calling from a cell phone, if the connection is not strong, the system may not hear touchtone or voice clearly. Call again when in an area with a better connection.
Touchtone isn't working for me on DataFone. What can I do?
Call again and try using the voice recognition. If calling from a cell phone, if the connection is not strong, the system may not hear touchtone or voice clearly. Call again when in an area with a better connection.
