To change your personal information with EFCU, please visit us in a branch or call Member Services at (800) 482-0049.
You can change your email address with EFCU through online banking, by logging in and selecting the "Options" tab. Choose "Member Info" and submit the change in the email address section.
How do I open an account?
Open your membership instantly using Enrichment's online membership application. The account opening process only takes about 10 minutes. Or you may visit your nearest Enrichment branch location.
You will need the following information to open your account.
- Name and address (and previous home address if you've lived at your current address for less than two years)
- Social security number
- A valid form of identification including: Driver's license, State ID, Military ID or Passport
- Credit or debit card or U.S. checking or savings account to fund your new account(s)
- $5, which will establish your Enrichment savings account, with a minimum opening balance of $5
Learn more about eligibility for membership with Enrichment!
I opened my account online. When will I receive my debit card?
If you requested an ATM or VISA debit card, your card will be delivered to the address provided online within 7-10 days from the day you opened the account online. If you did not request an ATM or VISA debit card when you opened your membership, please contact Member Services at 800.482.0049
Direct deposit can be setup in a few different ways. You can do any of the following:
- Contact your employer’s HR/payroll department and provide Enrichment’s routing number, 264281364, along with your full account number.
- Have Enrichment complete your request by visiting your local branch. We will help you complete your form and submit your request to your payroll department.
- Call Member Services at 800.482.0049 to speak with a member representative.
How do I set up an automatic transfer?
You can set up automatic transfer through online banking and bill pay. If you prefer, you can chat with us online or just give us a call, and we help set up your request.
How do I set up Overdraft Protection?
We offer overdraft protection from any of your Enrichment savings accounts or your Enrichment Personal Line of Credit.
If you would like to add or make changes to your overdraft protection setup, contact a Member Services expert to assist you in making the change.
To apply for Personal Lines of Credit, click here to learn more.
How can I get my account balance?
You can view your account balances and recent transaction history using Online Banking. To get started, simply log in to online banking. Once you're logged in, your account balances will be displayed. To check your transaction history, click the account name.
For information on how to check your account balance via phone and to learn about additional text and mobile banking features, please visit our Digital Branch page
Already have an account with us? Sign up for online banking today!
How do I get a copy of a check?
To view a copy of a check, simply login to Online Banking and click the check number listed in your checking account history to view and print an image of the paid check. Within Online Banking you can view images of paid checks for the past 2 years.
If you need a copy of a check(s) paid and do not have access to Online Banking, please contact Member Services at 800.482.0049.
How do I order checks?
If there are no address or name changes since your last check order, you may order checks online within online banking. Simply go to the “Check Services” tab and select “Check Reorder”.
If there has been an address or name change since your last check order, please contact us to make the change.
To place a stop payment on a check or automatic withdrawal, please contact us through chat, email, or call us at 1.800.482.0049.
For information on stop payment fees, view our Fee Schedule here (PDF)
In some cases, not all funds deposited by check will be made available on the same business day we receive your deposit. We will notify you at the time you make your deposit when the funds will be available. Our intention is to make funds from deposits available to you on the same day we receive your deposit. For more information, view our Funds Availability Disclosure (PDF).
For accounts opened online:
- New Members: Funds deposited via ACH will be available within 5-10 business days. Funds paid by credit card or debit card will be available within 2 business days.
- Existing Members: Funds transferred from an existing Enrichment account will be available immediately.
How do I get a copy of my statement?
The quickest and easiest way to receive a copy of your statement is by enrolling in e-Statements through online banking. With e-Statements you'll be able to view and print 18 months of account history.
To sign up, simply log on to online banking and click on e-Statements under the Accounts tab .
If you'd prefer to receive your monthly statement via regular mail but need a copy of your statement, you can request a copy via online chat or video or by contacting Member Services at 800.482.0049
What is a bad address fee?
Enrichment will charge members a fee when we receive an item back in the mail from the member's address that we have on file. This fee is assessed once a month and will stop when the members address is updated.
Please refer to our current Fee Schedule (PDF) for more information.
