To report a lost or stolen credit or debit card:
If your Enrichment Debit Card or ATM Card has been lost or stolen, please notify Enrichment immediately.
To report a lost/stolen ATM Debit card during business hours, call us at 800.482.0049. We can cancel your card and reissue a new one the same day. After hours, call 800.482.0049, and choose option 3, to stop your card immediately.
If calling after business hours, you will need to call us on the next business day to have a new card issued or visit your nearest Enrichment branch to receive an Instant Issue Debit or Credit Card.
Please notify us if you are traveling within or outside of the United States. Even if you are only traveling to another state or to Canada or Mexico, we'll keep your travel information on your records in our system to ensure uninterrupted usage of your Enrichment debit and credit card while you are away. Contact us at 800.482.0049 and enjoy your trip!
My card is expiring this month. When should I expect my new card?
Your credit and debit card expiration date will list a month and a year. Your card is good until the end of the month in which it expires. You will receive a new card with the same card number prior to the end of the month when it expires. Contact us if you have not received your card by the last week of the month. We can either order one to have mailed to you or print one in a branch for you. Did you receive a notice about your expiring card? Click here for more information.
Call us at 800.482.0049 and we can have your PIN mailed to you. Or visit your nearest Enrichment branch to have your PIN changed the same day.
How do I get a new debit or credit card?
You can stop by any of our convenient locations to have a new debit or credit card printed and ready to activate the same day. If you cannot make it to a branch, give us a call, chat or send an email with your request and we will take care of the rest.
How do I request a limit increase on my credit card?
You may request a limit increase by applying online for a new credit card application and requesting the new limit.
You can also apply by calling Member Services at 800.482.0049 or by visiting any Enrichment branch.
How do I request a balance transfer?
To request a credit card balance transfer, please call Member Services at 800.482.0049. You may also visit any local Enrichment branch and a representative will be happy to assist you.
Enrichment does not charge any fees for a credit card balance transfer.
Do you offer prepaid or gift cards?
We offer both a prepaid Visa Gift Card and a re-loadable Visa Travel Money card. Click here for more information or stop by your nearest branch to request the card that works best for your needs.
How do I activate my debit and credit card?
Your cards can be activated by calling the activation line at 1-866-985-2273.
Why doesn't my debit card work?
If you’re having issues with your debit or credit card please contact Member Services at 800.482.0049.
How do I set up overdraft protection for my debit card?
Debit card transactions are approved based on the money you have in your account at the time of the transaction and if your savings or Line-of-Credit is set up as overdraft protection. Also, if you have Opted-in for Everyday Debit Card and ATM transactions and have Courtesy Pay, that will be taken into consideration when approving debit card transactions. For more information, contact a branch representative and we can make sure your account is set up for the protection you need.
When is my credit card payment due?
Enrichment Credit Card payments are due on the 25th of every month. Statements are mailed out the first of each month. You can also view your statement online through your Online Banking login if you have elected eStatements.
What are the withdrawal and purchase limits for my debit card?
The limit for withdrawals at the ATM machine is $1,000.00 per day. The limit for using your ATM/Debit card for purchases is $2,500.00 per day. Just contact our Card Department at 800-482-0045 to temporarily increase the amount for purchases on your card for a specific amount of time.
