Need a payoff for your loan?

You can receive today's payoff by logging onto Online Banking. On the "Manage Accounts”, select the loan from the list, and select “Account Details.”. Today's payoff amount will be listed under your interest rate. For additional payoff information, please contact a loan expert through chat, text, or call us at 800.482.0049. (M-F 9:00 am – 5:00 pm; Sat. 8:30 am - 12:00 pm)

How is interest calculated on my loan?
Your loan is based on simple interest which means when you make your payment, the interest is paid first, and the rest of your payment will go to principle. The interest is based on the daily balance; as the principle amount goes down, so does the interest.
Can I make principal loan payments?

You can make extra payments to your loan at any time if your current monthly payment has been made. This can be done in a variety of ways:

  • Please contact a loan expert through chat, text, or call us at 800.482.0049
  • Visit any Enrichment branch
  • Mail an extra payment to us at PO Box 883, Oak Ridge, TN 37831

    Payments are applied in the following order: amounts past due, fees, accrued interest then principle.
What if I can't make my loan payment?

We understand there can be extenuating circumstances and hardships. Please contact us at 800.482.0049 ext. 2004 and let us know your situation and we will do what we can to help you with your account.

Do you offer debt consolidation loans?

We have several options available for debt consolidation, such as personal loans, home equity lines of credit, or even a first mortgage.

Our loan experts will review your unique situation to help you determine the best option for your needs.

If you would like to discuss options before applying, please contact a loan expert through chat, text, or call us at 800.482.0049

Do you offer student loans?

For college expenses not covered by scholarships and federal loans, Enrichment has partnered with Sallie Mae to bring loans with great repayment options and competitive rates. Click here, for more information or to apply for a Sallie Mae Student Loan.

How do I set up automatic payments for my loan?

To schedule an automatic transfer from another financial institution to Enrichment, please complete the Authorization for Direct Debit form and return it to your closest branch or mail to PO Box 883, Oak Ridge, TN 37831.

How do I request to skip my payment?

Members wishing to skip their payment can request to do so online or by contacting us at 800.482.0049 ext. 1275. 

Click here for more information regarding skip-a-payments, including eligibility.

How are rates determined?

Interest rates fluctuate based on a variety of factors, including inflation, the pace of economic growth, and Federal Reserve policy. Over time, inflation has the largest influence on the level of interest rates. A modest rate of inflation will almost always lead to low interest rates, while concerns about rising inflation normally cause interest rates to increase. Our nation's central bank, the Federal Reserve, implements policies designed to keep inflation and interest rates relatively low and stable.

How do I get a copy of my credit report?
Go to in a new Window) to get your credit score for a small cost.

To obtain a full copy of your credit report, visit

This site provides your credit information once annually for free. You will also have access to view open, closed, and derogatory credit accounts. When you review you’ll want to ensure the report is accurate, all accounts are current, and verify accounts you have authorized to avoid an identity theft situation that would be damaging to your credit.

If you have eSpend checking you can get a free copy of your credit report.

Contact Information




Check out our Online Financial Education Resources to stay on top of your financial health.